Refund policy

We hope you love your purchase, however, if you need to return it to us for any reason, we aim to make this as easy as possible for you.

 

You can return a product to us within 28 days of delivery. To do so, email contact@sussexfields.co.uk detailing your order number and the item or items you wish to return and you will be sent a QR code to return your items for free by DPD.

 

Other than where products are defective, products must be returned to us unworn, undamaged, as new condition, and in their original packaging with all labelling and swing tags intact. We highly recommend trying footwear on in a carpeted environment to avoid marking the soles. We are unable to accept any returns which do not meet this criteria, and all returns will be inspected on receipt.

 

Please note, we are unable to accept returns on any bespoke, customised, or special order items.

 

If your product is defective, please contact us to arrange its return.

 

To streamline our service to you we do not offer exchanges. If you wish to exchange your order for a different size, colour or style, you should return your order for a refund, and place a separate new order through our website.

 

If you have any returns queries, you can contact us at:

 

Email: contact@SussexFields.co.uk

Phone: 01403 613678